Refund policy

REFUND & RETURN POLICY

Overview

At Happy Paws, we want you and your furry friend to love your purchase! Under Australian Consumer Law (ACL), you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

30-Day Return Window

We offer a 30-day return policy from the date your order is delivered. To be eligible for a return:

• The item must be unused, unwashed, in its original condition, and in its original packaging.

• Proof of purchase (order number or email confirmation) is required.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery at support@happypaws.com [replace with your support email] with photos/videos of the issue and your order number. We will gladly organize a free replacement or full refund.

Change of Mind Returns

For change of mind returns, buyers are responsible for return shipping costs. Returned items must be sent back using a trackable shipping service. Shipping fees are non-refundable.

Exceptions / Non-Returnable Items

For hygiene and safety reasons, used pet products or items contaminated with pet food/water cannot be returned unless defective.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be automatically processed to your original payment method (Shopify Payments / Credit Card) within 3 to 5 business days.